Issued: 2 April 2011
- View the information published in The Press, Saturday 2 April 2011 [192 kB PDF]
- View the information published in The Star, Saturday 2 April 2011 [179 kB PDF]
Civil Defence continues to make progress on the huge workload required to get people and businesses in Christchurch back on their feet after the devastating 22 February earthquake.
The focus for Civil Defence is getting the boil water notice lifted, sorting traffic issues, making the central city safe to enable businesses and residents back in to return and to recover sewerage systems and other services and facilities.
Here are some hints and contacts to get you and your family back to (the new) normal.
Where to find help
- For financial assistance, phone the Government Helpline on 0800 779 997.
- Recovery Assistance Centres are still open around the city, as well as Recovery Information Kiosks which have opened throughout Christchurch. Go to our page on Welfare.
- Support and counselling is available on 0800 777 846.
- For emergency accommodation, phone 0800 HELP (0800 435 700). If you are a Housing New Zealand tenant with a damaged home, call 0800 801 601.
- Maori and Pacific people can contact Te Runanga O Ngai Tahu (http://www.ngaitahu.iwi.nz/ 0800 524 8248) or Te Puni Kokiri (www.tpk.govt.nz; 0800 875 839).
- Schools and early childhood education information is available from the Ministry of Education. Visit http://www.minedu.govt.nz/, phone 0800 22 55 80 or follow @MinEducationNZ on Twitter.
- For pets lost, found and fostered, visit http://www.spcacanterbury.org.nz/, http://www.petsonthenet.co.nz/ or Trade Me.
Health and hygiene
- Boil water for drinking and food preparation until further notice.
- If you have a chemical toilet and neighbourhood disposal tank, or if there is a port-a-loo near you, the sewerage system in your area is particularly vulnerable. Use these temporary measures if you can or minimise flushing.
- To report where raw sewage leaks are located, phone(03) 941 8999 or 0800 800 169.
- Wash your hands and use hand sanitiser frequently.
- Get a flu vaccination.
- Rivers, the estuary and the sea are contaminated.Keep out of all Christchurch waterways.
- Go to our Health information page.
- View our page on the latest road and bridge closures, or phone 0800 779 997.
- Latest bus information is on www.metroinfo.co.nz. Normal bus fares apply from Monday 28 March.
- The car site has moved to the Armagh Street entrance to Hagley Park and is open between 7 am and 8 pm daily. Visit http://www.police.govt.nz/ for more information.
Safety and security
- A total fire ban is in place. For your safety, don’t use gas bottles or barbecues inside.
- Take care with the electricity supply to your property if you are switching it on for the first time. Visit our electricity page for important information and contact an electrician or Orion on (03) 363 9898 if you have any doubt.
- If you need urgent emergency repairs to make your home weatherproof, secure and sanitary, phone 0800 DAMAGE (0800 326 243).
- Get your fireplace or any heating device checked by a builder or heating specialist. Have working smoke alarms and a home escape plan in place.
- Kerbside collection has returned to normal throughout the city, except inside the cordon zones.
- Pioneer and Jellie Park Recreation & Sport Centres will re-open on Monday 4 April from 5 am – 10 pm weekdays and 6 am – 9 pm weekends.
- For rates, service centres, libraries and other Council services and facilities, visit http://www.ccc.govt.nz/
- If you are in the suburbs where chemical toilets and disposal tanks have been distributed, please use the chemical toilet, even if your toilet is flushing because the sewers maybe damaged or full of silt. See our Toilets page.
- If you are outside the suburbs where chemical toilets and disposal tanks have been distributed and your toilet is flushing and draining away, you can use it sparingly. However, check that it isn’t draining onto your or your neighbour’s property. If it is, contact a drainlayer and in the meantime, use the portable toilet in your street/neighbourhood. But if you don’t have a portable toilet nearby, ring the call centre 941 8999.
- However, if a portable toilet is on a street nearby, please consider using it when you can to help ease pressure on the overall network.
Let us know you’re home
If you registered with Red Cross before leaving town, please call again on 0800 RED CROSS (0800 733 276) to let us know you’re back.
- Christchurch City Council: 941 8999
- Earthquake Government Helpline: 0800 779 997
- Earthquake Commission (EQC): 0800 326 243
- Orion (electricity): 363 9898
- Quake Support and Counselling: 0800 777 846
- Housing NZ Emergency Assistance: 0800 435 700
- Ministry of Education Helpline: 0800 225 580